




We offer a 30-day return policy from the date you receive your item. To be eligible, items must be unused, unworn, in their original condition, with tags attached and original packaging included, along with proof of purchase. To initiate a return, please contact us at info@suitcase4u.co.uk. Once your return is approved, we will provide a return shipping label and detailed instructions. Items sent back without prior approval will not be accepted. Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue promptly.
Certain items are non-returnable, including sale items, gift cards, custom or personalized products, personal care items, perishable goods, and hazardous materials. Exchanges are handled by returning the original item and placing a new order once the return is approved. For orders shipped to the European Union, customers have a 14-day cooling-off period to cancel or return items under the same condition requirements. Refunds are processed to the original payment method within 10 business days after inspection and approval. If more than 15 business days have passed since approval, please contact us at info@suitcase4u.co.uk.
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